I hope that you love your new print. However, if you are unsatisfied with your purchase please see the returns process below.
Firstly please inspect your order upon receipt and contact us immediately on [email protected] if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note, in the case of prints damaged on arrival, we will only replace it with a replication of the same order.
If you would like to return your purchase from AM Nature Photography you will need to contact me here. We will evaluate your request If your return is accepted, we’ll send instructions on how and where to send your item.
Items sent back to us without first requesting a return will not be accepted.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.
You’ll also need the receipt or proof of purchase.
The cost of shipping of your original order will be refunded - please note that we will only refund the standard shipping cost. If you paid for express or Saturday delivery, we will refund part of the postage, equal to the standard shipping amount.
Please note that we cannot refund postage costs to return an item but will send you a pre-paid returns label if the product is faulty or damaged.
We cannot accept products back to us outside of the 30 day time period unless there are exceptional circumstances. If you feel that this is applicable to you, please send an email to [email protected] before sending in your products, as failing to do so may hinder us from helping you.
When sending back your items, please fill in the returns slip to enable us to process your request in a timely manner. Please note that if you do not provide enough information, there may be a delay in your request being processed.
Please note that we must receive your returned items before we can process your refund. Due to new safety regulations, all parcels received will be left for 72 hours before opening. Once we have opened your parcel and confirmed your returned goods have been received we will then be able to process your refund.